airQuest is a complete, fully automated system for air fare maintenance, selling, booking file handling and accounting/reconciliation, regardless of ticket type (e.g. net, nego, published, low cost). Any company with high volume air sales can benefit from this automation system. airQuest is being used by large, demanding consolidators and ticket factories.
The AMADEUS (Germany) net fares distribution system "FareWizard" is based on airQuest technology.
proQuest, the company producing the airQuest system, has been in the air ticket market for many years. We have expert programmers with detailed air fare knowledge, international market knowledge and a reputation for customer oriented support and customer-driven development.
airQuest is “trained“ by the air fare experts in your organisation. It is able to learn from the daily business routines. This unique product feature is called “Agentelligence“ - a portmanteau word constructed out of “Agent“ and “Intelligence“.
Agentelligence has been developed in cooperation with the University of Karlsruhe. The Agentelligence concept makes airQuest as efficient as an expert air fare agent. The goal is to make the detailed product knowledge of expert users available to every agent in the organisation, as if all users were air fare experts.
High Speed Performance
airQuest massively speeds up the processing of air ticket orders and reduces the amount of errors and ADMs significantly. The integrated Agentelligence feature allows the dissemination of the expert user's knowledge in your whole organisation.
Cheapest + Available Fare
Net, IATA + Nego Fares
B2B / B2C
+Multiple Sales Channels
+Multi Company / Brand
+Validating Business Rules
+Integration of airQuest
+ Booking Engine
+Up to 10.000 tickets per day
+Amadeus, Galileo, Sabre, Worldspan
+Net, IATA + Nego fares
+E-tickets, Satellite Ticket printers on all GDS
+Integration of airQuest Office and IBE
How airQuest worksInstallation and set-up
Air bookings/ticket orders can be received through multiple channels, e.g. from Internet Booking Engines, GDS-queues, Webservices, XML import or manual input. The bookings are stored and maintained in a booking file management system, called airQuest Office.
The airQuest Factory module controls the ticketing process. The Factory performs QC checks at defined instances to make sure that the ticketing rules are adhered to. This is an essential step to achieve high quality automated production and reduce errors and ADMs.
The airQuest Factory prepares the ticket for production by adding the required ticket data fields (e.g. tour codes, black horse, fare basis). After defined pre-ticketing checks have been completed (quality, payment, business rules) the ticket can be automatically created or placed on a queue “ready to ticket“. Parallel to the ticketing process the system can handle payment, create itineraries, invoices, etc. and email, fax or print these.
Accounting, Reporting & Reconciliation
After the ticketing process the airQuest system feeds data off to accounting systems (e.g. SAP or Oracle) and into a data warehouse where the sales and ticketing information can be used to create customised reports. Data is also used for reconciliation purposes, e.g. BSP / ARC.
In respectable society
Reference customer include major European tour operators TUI, Thomas Cook, DER and FTI, major cruise companies Aida and Costa and the leading GDS Amadeus.
proQuest, the company producing the airQuest system, has been in the air ticket market for many years. We have expert programmers with detailed air fare knowledge, international market knowledge and a reputation for customer-oriented support and customer-driven development.